Shipping Policy

Standard Shipping Policy

Ordering online from Arrow Office Supply? We will ship your order to anywhere in the US at a reasonable shipping rate. For orders exceeding $100, we will ship all UPSable items FREE. Orders placed before 2:00 PM on normal business days are usually shipped the same day provided we have the item/s in stock. We always try to ship from the warehouse closest to your location. Occasionally, inventory availability requires that your order ships from an alternate warehouse, which may take a day or two longer. Most of our customers receive their orders the next day. If your order does not meet the cart minimum specified for FREE shipping, shipping charges will apply. Any shipments to multiple addresses will be charged the applicable extra shipping charge. Furniture items are shipped via freight carriers and charged extra.

We do not accept third-party billing for shipping, including freight orders. Please call Arrow Office Supply directly at (313) 272-8700 to obtain exact shipping time and cost, or to expedite orders.

Any order placed with "NO SIGNATURE REQUIRED" at the customer's request is not the responsibility of Arrow Office Supply.

All shipments must be checked within 24 hours of arrival for missing or damaged items. Sometimes the order will be split between multiple warehouses. Please check receipt; if it shows split, then the missing items will soon follow within the next day or so.

Sales tax is collected in the states of NY, CT, MA and CA. If you place an order and are charged sales tax and are sales tax exempt, please email your tax exempt certificate to sales@aronet.net or fax to (313) 272-0122 and we will gladly refund the sales tax portion to you.

Shipping costs for orders from Arrow Office Supply depend upon the method and option you choose. Please note that the shipping rates for many items we sell are weight-based. The weight of an item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Any item that is not in stock will be refunded. We do not place orders on backorder. We will send e-mail when that item comes in stock or you may call us to see if the item is back in stock. The customer will have to pay all applicable shipping fees as if it is a newly placed order.

Backorder and Out of Stock

Arrow Office Supply does NOT backorder out of stock items. We will e-mail you when the item is back in stock or you may call us to check if that item is back in stock. The customer will have to pay all applicable shipping fees as if it is a newly placed order.

Special Orders

If an item is not available in any of our warehouse, we can special order that item .The customer will be responsible for the shipping fees that apply. Prices on the web site DO NOT reflect special order pricing, the cost may be higher and the shipping may be more. Any item that is special ordered it is NOT RETURNABLE.

Exchanges

If you received a faulty item and need to exchange it for the same item, please contact us to request an immediate replacement. If you would like to exchange an item for a different one, please call us to obtain a Return Authorization (RA) number for the original item. You do not have to wait for us to receive the original item before placing the new order.

Damaged Items

If you receive damaged or missing products, please give us a call within 24 hours. If your order has concealed damage, please do not discard any packaging or boxes that came with your order. Furthermore, if you receive damaged furniture via our freight carrier, please refuse the order and give us a call as soon as possible. In this case, we can replace your order as quickly as possible. Please do not hesitate to call us; we believe we have the best customer service people at Arrow Office Supply.

If your item is found to be damaged or defective after 30 days from receipt, please contact the manufacturer directly for their warranty policies.

Partial Refunds/Re-Stocking Fees

Any opened laptop or desktop computer returned within 30 days will incur a 20% re-stocking fee

Payments and P0s

We accept all forms of credit cards with United States billing addresses. We do not accept foreign credit cards. We do accept Western Union or any form of money order. If sending a personal check, pleas NOTE: We will hold your order until the check clears, which may take up to 14 days. Returned checks will incur a $25 check fee in addition to the face value, We accept signed purchase orders (POs), from government and educational establishments ONLY, or on a company letterhead or form with approved credit. Please fax to (313) 272-0122.

Furniture

All furniture orders MUST have special order form filled out prior to placing your order. If there are any special delivery requirements, extra charges may apply. We do not guarantee any color to match to any current item you may have. Please e-mail our sales dept and we will send you out samples of color swatches.

International Shipping Policy

We do not ship internationally at the present time.

Freight Orders

All freight orders require a valid contact number so that the carrier may contact you to arrange for delivery. If the customer is not available for the freight delivery, an attempt to contact the customer will be made by the freight carrier. If the customer cannot be reached, the delivery will be returned to our warehouse and the customer will be responsible for all freight and holding fees of the carrier due to their inability to make a successful delivery. Any order that has been shipped back due to an incorrect address supplied by the customer will incur additional shipping/freight costs.

Receiving hours are required when placing freight orders Freight orders must indicate whether there is a lift or loading dock. Standard freight delivery is past the first threshold only or to a loading dock. Please call us to let us know of any special requirements such as inside delivery, stairs and other variables which may affect freight cost. Set-up is not included, but can be added at additional cost. Some residential deliveries via freight may incur an additional freight fee decided by the freight company. Heavier merchandise may also increase freight fees such as cartons or papers or folders. If your order requires an adjusted freight fee, you will be contacted by customer service. Please allow extra time for freight orders that ship direct from the manufacturer

IMPORTANT: All freight orders must be inspected prior to the departure of the freight company. Signing the Bill of Lading indicates that you have received the delivered items in acceptable condition. If you receive damaged furniture delivered by our freight company, please refuse the order and give us a call as soon as possible so that we may send out replacement. Please do not hesitate to call us; we believe we have the best customer service people at Arrow Office Supply.

Arrow Office Supply is not responsible for any damage done to property by the shipping company. Please contact the shipping company directly if any property damage occurred to your property as a result of their delivery Arrow Office Supply, LLC is not responsible for any damage done to property by the shipping company. Please contact the shipping company directly if any property damage occurred to your property as a result of their delivery Freight deliveries for furniture and special items can take anywhere from 1-7 business days to reach the customer.

General Return Policy

You may return new, unopened items sold by Arrow Office Supply within 30 days of delivery for a full refund. Items must be returned in the original packaging. Just fill in the Return Authorization form on our website or give us a call at (313) 272-8700 to obtain a Return Authorization (RA) number and a ship to address for the item to be returned. We supply a white return label that accompanies the packing slip. This must be attached to the outside of the return shipping package, with the RA number clearly marked. Returns must be in the manufacturer's original packaging, unopened and in re-sellable condition. Please note: Arrow Office Supply does not pay for return shipping on any item that was ordered in error by customer.

Please ship your return via a carrier that provides tracking information in the event it is lost, damaged or mis-routed. This protects your investment in the product, as Arrow Office Supply is not responsible for the product until it is received and inspected by our warehouse.

Any returns made via a freight carrier must be inspected and signed for as being in good condition by the freight company representative before departure. Please allow two to three weeks for your account to be credited after we receive your merchandise.

This is inclusive of items for exchange as well. You do not need to wait for us to receive the original item before placing your new replacement order. We are not responsible for errors at check out, so please check to make sure all information is correct before check out.

Please note: 20% restocking fee on all returns excludes damaged items. Non-Returnable Items

Arrow Office Supply does not accept returns of the following items:

*Any item that has obvious signs of use.
*Hazardous items that are gas-powered or contain flammable liquids. (These items will say "This item cannot be returned" on their product detail page.)
*Computers (laptops and desktops) more than 30 days after delivery.
*Special order items are non-returnable and non-refundable
*Any product missing the serial number or UPC.
*Gift certificates.
*Items purchased from sellers other than Arrow Office Supply
*Opened computer/electronic/information items such as toner, electronic media and recordings. This includes CDs, DVDs, VHS tape, software, video games, cassette tapes and vinyl records, as well as toner and inkjet cartridges.
*Electrical items to include lamps, batteries, etc
*Consumable items such as food and medicinal supplies

It is the goal of Arrow Office Supply to provide you with the best online shopping experience possible. Therefore, we may deviate from these policies if circumstances warrant. Please call us directly at (313) 272-8700 to discuss any returns.